Ethos Farm was set up in 2016 by a team with a shared passion for delivering exceptional customer experiences (CX). Our vision was to build a consultancy dedicated to helping others achieve success in CX.

We believe that your employees are your organisation’s ambassadors and, as such, are the most important ‘make or break’ factor in many customer experiences. With the right organisational culture and crafted employee experience, truly elevated customer engagement is possible.

For this reason, we primarily support organisations with customer-facing workforces, spanning all industry sectors but with specialist knowledge in aviation, retail, travel retail, rail and cruise.