Category: Business Consulting, Coaching Programmes & Solutions, Customer Service, Personal & Professional Development
Description:
Hamilton Mercer is a specialist provider of Customer Service Training, Customer Service Coaching, Customer Service Consulting and Personal Development Courses to organisations across the Private, Public and Third Sectors.
Established in 2007, Hamilton Mercer has trained, coached and consulted with over 250,000 people in the subject area of customer service and personal development.
Our solutions can be delivered in Classroom, Virtual or Hybrid format.
Hamilton Mercer Inspiring excellence through learning®
Accredited Activities:
- Consistently Delivering Exceptional Service
- Creating a Culture of Service Excellence
- Dealing with Challenging People & Situations
- Dealing with Challenging People & Situations – Half Day
- Effective Complaint Handling
- Effective Complaint Handling – Half Day
- Effective Troubleshooting & Creating Informative Tickets
- ESaaS Essentials – Exceptional Service Programme
- Exceptional Service Skills for Technical People & Support
- Professional Email Writing
- Professional Email Writing – Half Day
- Professional Receptionist Skills
- Professional Telephone Skills
- Professional Telephone Skills – Half Day
- Effective Communication Skills
- Effective Delegation Skills
- Effective Delegation Skills – Half Day
- Effective Time Management Skills
- Essential Assertiveness Skills
Who Should Attend:
People of all experience levels and seniority who interact with people across all communications channels – face to face, telephone and written.