Hamilton Mercer

CPD Standards Office Provider Number: 22585

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Category: Business Consulting, Coaching Programmes & Solutions, Customer Service, Personal & Professional Development


Hamilton Mercer is a specialist provider of Customer Service Training, Coaching and Consulting Services to organisations across the Private, Public and third Sectors.

Our Service Transformation Programmes help organisations to create a sustainable culture of service excellence by:

  • increasing the capabilities with our unique Service Methodologies™
  • establishing service standards to improve behavioural consistency
  • establishing performance measurements that drive service quality and experience, customer satisfaction and employee engagement.

Established in 2007, Hamilton Mercer have trained, coached and consulted with over 250,000 people in the subject area of customer service.

Hamilton Mercer Inspiring excellence through learning®

Accredited Activities:

  • Consistently Delivering Exceptional Service

Who Should Attend:

People of all experience levels and seniority who interact with internal and external customers across all communications channels – face to face, telephone and written.

Further Information: