Category: Healthcare & Pharmaceuticals, HR & Recruitment, Leadership and Management, Personal & Professional Development, Social and Care Work
Description:
NHS Elect is an NHS organization that provides high quality training, coaching and consultancy to healthcare and emergency services organisations that subscribe to our services. We help our members achieve their goals through our specialists who work across six keys areas:
- Strategic and Systems Thinking
- Coaching
- Customer Care and Patient Engagement
- Leadership and OD
- Marketing, Communication and Branding
- QI and Measurement
Accredited Activities:
- Conflict and Difficult Conversation
- Improving the Patient Experience – Customer Care
- Minute Taking
- Report Writing
- Quality Coach Development Programme
- Mastering Customer Care Communication for 999/111 Call Centre Teams
- Improving the Patient Experience – Customer Care
- Clinical Educator National Development Programme
Who Should Attend:
- Difficult Conversations -many of our members (as do most organisations) face situations where colleagues may have differences of opinion or a clash of personalities. The NHS also faces the challenge of patients concerned for their well-being or the well-being of a family member or friend. These situations can be challenging to handle without training. The course ‘Difficult Conversations’ aims to fill the gap in this market by providing the tools, skills and models that can make these interactions easier to manage.
Further Information:
https://www.nhselect.nhs.uk
